|
Technical Support
Frequently Asked
Questions
Feedback
Knowledge Base
|
Technical Support
This section of the Online Learning web
site provides you with contact information and answers to the most
commonly asked questions.
If you are uncertain who to contact for
help, contact the Help Desk at helpdesk@kellogg.edu
or (269) 965-3931 extension 4148 during normal business hours (8:00
AM-5:00 PM, Monday-Thursday; 8:00 AM-5:00 PM Fridays except Summer
Semester-8:00 AM-1:00 PM Fridays). We will find your answer or direct you
to someone who can.
Kellogg Community College provides
technical support to users of Kellogg Community College's Blackboard
online course delivery system.
- E-mail: Contact the Help Desk via e-mail at
helpdesk@kellogg.edu.
You can expect a response within twenty-four hours on weekdays and
on the following business day on weekends.
- Telephone: Contact the Help Desk at (269) 965-3931 extension
4148. Leave a message if
the phone is not answered or it is outside regular work hours. Telephone
calls will be returned within one business day.
- Learning Resource Center Help Desk Office:
Walk-up support is available in the Learning Technologies Office, LRC
301 during the hours
listed above
Registration or Student Records
Help
- Contact Customer Service at
records@kellogg.edu or by telephone at 269-965-3931 ext. 2540.
Questions are answered during normal business hours.
Financial Aid Help
- Contact Bernice LaFleur via e-mail at
lafleurb@kellogg.edu
or by telephone at (269) 965-3931 extension 2615. Questions are
answered during normal business hours.
Test Proctoring Help
- Contact Nancy Obey via e-mail at obeyn@kellogg.edu
or by telephone at (269) 965-3931 extension 2645. Questions
are answered during normal business hours. Michigan Community College
Virtual Learning Collaborative students should also see the MCCVLC
proctoring page.
Library Support
- Contact a librarian via the Internet from the "Ask
Us A Question!" button on the Learning Resource Center page or by
telephone at (269) 965-4122. During Fall and Spring semester, Kassie
Dunham generally provides support to distance learning
students.
|
